Terms & Conditions

1. Acceptance of Terms

By accessing or using the Smart Tamizha mobile application and web platform (the "Service") provided by JeffBen Systems, you agree to be bound by these Terms & Conditions. If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

Smart Tamizha is a transit intelligence platform that facilitates bus ticket booking, live fleet tracking, and digital ticket validation. We act as a technology provider connecting passengers with bus operators.

3. User Accounts

• You must provide accurate and complete information when creating an account.
• You are responsible for safeguarding the password or OTPs that you use to access the Service.
• You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. Ticket Booking & Payments

• All ticket bookings are subject to seat availability.
• Payments are processed securely via third-party gateways (PhonePe, Razorpay). We do not store full payment card details.
• Fares are determined by the respective bus operators and may be subject to change.

5. Cancellation & Refund Policy

• Cancellations are subject to the policies of the specific bus operator.
• Refunds for cancelled tickets, if applicable, will be processed to the original payment method within 5-7 business days.
• Convenience fees and taxes may be non-refundable.

6. Code of Conduct

You agree not to use the Service to:

• Violate any applicable laws or regulations.
• Interfere with or disrupt the security, integrity, or performance of the Service.
• Attempt to gain unauthorized access to the Service or related systems.
• Book tickets fraudulently or with stolen payment information.

7. Limitation of Liability

JeffBen Systems shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service.
• Any conduct or content of any third party on the Service.
• Delays, cancellations, or incidents related to the actual bus journey (which are the responsibility of the bus operator).

8. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of significant changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

9. Contact Us